Refunds & Returns Policy
Last updated: August 26, 2025
Overview
Our refund and returns policy lasts 30 days from the date of purchase. If more than 30 days have passed since your order, we cannot offer a full refund or exchange.
To be eligible for a return, your item must be unused, in the same condition as received, and in the original packaging. Proof of purchase (such as your order confirmation or receipt) is required for all returns.
Non-Returnable Items
- Gift cards
- Downloadable software or digital products
- Perishable goods (food, flowers, newspapers, magazines)
- Personal care, intimate, or sanitary items
- Hazardous materials, flammable liquids, or gases
Please do not send your purchase back to the manufacturer.
Partial Refunds
In certain situations, only partial refunds may be granted, such as:
- Books with clear signs of use
- Opened CDs, DVDs, video games, or software
- Any item not in its original condition, damaged, or missing parts not due to our error
- Returns made more than 30 days after delivery
Refund Process
Once your return is received and inspected, you will be notified via email regarding approval or rejection of your refund. If approved, your refund will be processed and a credit automatically applied to your original method of payment within a set number of business days.
Late or Missing Refunds
If you have not received your refund:
- First, check your bank account again.
- Contact your credit card company—it may take time before your refund is officially posted.
- Contact your bank—processing times may vary.
If you have done all of this and still have not received your refund, please contact us at support@govitad.com.
Sale Items
Only regular-priced items may be refunded. Sale or clearance items are final sale and cannot be refunded.
Exchanges
We replace items only if they are defective or damaged. To request an exchange for the same item, please email us at support@govitad.com and ship your item to: [Insert Return Address].
Gifts
If an item was marked as a gift and shipped directly to you, you will receive a gift credit for the value of your return once it is received. If the gift was not marked as such, or shipped to the gift giver, the refund will be sent to the gift giver.
Shipping Returns
To return your product, please mail it to: [Insert Return Address].
You will be responsible for paying return shipping costs. Shipping charges are non-refundable. If a refund is issued, the cost of return shipping may be deducted from your refund.
Delivery times for exchanges may vary depending on your location. For higher-value items, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
Need Help?
For questions about refunds and returns, please contact us at support@govitad.com.